Frequently Asked Questions
Artwork and Ordering
Are your canvas prints original works of art?
Yes. Every image begins with artwork created by Ghislaine Mahler. The pieces offered on this website are reproductions of her original artwork, professionally printed and prepared especially for you after your order is placed.
Will the colors look exactly as they do on my screen?
Every effort is made to represent the artwork accurately. However, colors may vary slightly because computer screens, tablets, and phones display color differently. Small variations are normal and are not considered defects.
How do I choose the right size?
Before ordering, measure the wall or space where you plan to display the artwork. The dimensions shown on each product page refer to the finished size of the piece.
If you are uncertain about which size would work best, please contact me through the Contact page before placing your order.
Can I request a size or format that is not shown?
Possibly. Some artwork may be available in additional sizes or on another medium, such as metal. Please contact me before ordering so I can determine whether your preferred option is available. Special requests may involve an additional charge.
Can I change or cancel my order after it has been placed?
Please contact me immediately if you discover an error. Because artwork is sent into production one hour after an order is placed, changes or cancellations are not possible once production has begun.
Please carefully review the artwork, size, quantity, and shipping address before completing your purchase.
Production and Shipping
How long will my order take to arrive?
Artwork is created on demand, so production time is required before it can be shipped. Estimated delivery information will be provided during the ordering process whenever available. On average, it takes about ten days to arrive at your destination. Sometimes a bit sooner, sometimes a bit later.
Production and delivery times are estimates and may occasionally be affected by unusually high demand, weather, carrier delays, or other circumstances beyond our control.
Will I receive tracking information?
Yes. When tracking information is available, it will be sent to the email address provided with your order.
Why might the items in my order arrive separately?
Artwork is produced and shipped by professional fulfillment partners, while books and certain other items may be packaged and shipped separately by Ghislaine Mahler.
If your order contains more than one type of product, the items may arrive in separate packages and on different days. You will not be charged additional shipping simply because an order is divided into separate shipments.
What happens if I provide an incorrect shipping address?
Customers are responsible for providing a complete and accurate shipping address. Please contact me immediately if you notice an error.
Once an order has entered production or has been shipped, it may not be possible to change the address. Additional production or shipping charges may apply if an order must be replaced or reshipped because an incorrect address was provided.
Returns and Replacements
Do you accept returns or exchanges?
No. Each artwork order is created especially for you after your order is placed. For this reason, all sales are final, and returns or exchanges are not accepted.
Please choose your artwork and size carefully before ordering.
Do you offer refunds?
Refunds are not offered for changes of mind, incorrect size selections, or mistakes made when placing an order.
This policy does not limit any rights or remedies required by applicable law.
What if my artwork arrives damaged or has a manufacturing defect?
Please contact me through the Contact page within 15 days of delivery. Include your order number and clear photographs showing:
- The entire item
- The damaged or defective area
- The packaging in which it arrived
Once the problem has been verified, a replacement will be produced and shipped to you at no additional cost. A return is generally not required unless you receive specific return instructions.
Please do not discard the item or its packaging until your request has been resolved.
What if my package is lost?
If tracking has stopped updating or your order has not arrived within the expected delivery period, please contact me through the Contact page. I will work with the fulfillment provider and shipping carrier to investigate.
If the package is confirmed lost, an appropriate replacement will be arranged.
Caring for Your Artwork
How should I care for my canvas print?
Dust it gently with a clean, soft, dry cloth. Do not use water, cleaning products, or abrasive materials.
For lasting enjoyment, keep the artwork away from excessive moisture, extreme heat, and prolonged direct sunlight.
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Copyright and Use
May I reproduce or use the artwork after purchasing it?
Your purchase includes the physical artwork only. Copyright and reproduction rights remain with Ghislaine Mahler.
The artwork may not be copied, scanned, reproduced, resold as another product, distributed, or used commercially without written permission.
Additional Help
How can I contact you?
Please use the Contact page on GhislaineMahler.com. I will respond as soon as reasonably possible.